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At Krisp Water, we want to make sure your products reach you in the most efficient and reliable way possible. Because our products range from full water filtration systems to smaller replacement filters, our shipping process differs by product type.
 

Large Filtration Systems & Installed Products

• No Direct Shipping: Large water filtration systems and installed products are not shipped directly to customers.

• These products are delivered and installed by our professional service team or through an authorized installer.

• Delivery and installation details will be scheduled with you after your order is confirmed.
   

Retail Items (Replacement Filters & Accessories)

• Shipped Items: Smaller items such as replacement filters, cartridges, and accessories are shipped directly to your address.

• Shipping Timeframes: Orders are typically processed within 2–3 business days and shipped via standard ground shipping. Delivery usually takes 5–7 business days, depending on your location.

• Shipping Rates: Shipping costs are calculated at checkout based on order size and destination. Free shipping may be offered during promotions.
   

Order Tracking

When your order ships, you’ll receive a confirmation email with tracking information so you can follow your delivery.
 

Damaged or Missing Shipments

If your order arrives damaged or items are missing, please contact us within 7 days of delivery so we can resolve the issue quickly with a full replacement or refund.